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FAQ's

Welcome to our FAQ, we have tried to answer the most common questions.

Shipping & Returns

What are the shipping options available, and how long does delivery take?

We offer Royal Mail Tracked 24 and Tracked 48 shipping options. Standard shipping typically takes 2-3 business days, while Tracked 48 is next day Delivery. Times may vary based on your location and order processing times.

Do you offer international shipping, and are there additional fees?

Yes, we ship internationally! Shipping fees and delivery times for international orders depend on your location and the selected shipping method.

Can I track my order once it has been shipped?

Absolutely! Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your package's progress on our website or the courier’s site.

What is your return policy, and how many days do I have to return a product?

We want you to be completely satisfied with your purchase. If you’re not, you can return unused items in their original packaging within 30 days of delivery for a full refund or exchange. Please note that shipping fees are non-refundable unless the return is due to our error.

What should I do if I receive a damaged or defective item?

We’re sorry for any inconvenience! Please contact our customer service team within 7 days of receiving the damaged or defective item. Provide your order number and photos of the issue, and we’ll arrange a replacement or refund as quickly as possible.

Phone Holders

How does the magnetic phone holder attach to gym equipment?

The magnetic phone holder uses strong, industrial-grade magnets to securely attach to metal surfaces on gym equipment, providing a stable and hands-free experience during your workouts.

Can the magnet damage my phone?

No, the magnet for the phone holder cannot damage the phone. Modern smartphones are designed to be safe around magnets.

Can the holder support heavier phones without slipping?

Yes, the strong magnets are capable of securely holding even larger and heavier phones in place, ensuring stability during your workouts.

Will the magnet work with any phone or case?

Yes, the holder is designed to work with most phones and cases. For non-metallic cases, a thin metal plate (included) can be attached to the phone or case for compatibility.

Lifting Straps

What material are the weight lifting straps made from, and are they durable?

Our weight lifting straps are made from premium-quality cotton and reinforced stitching, providing exceptional durability and grip for intense lifting sessions.

Are the straps adjustable for different wrist sizes?

Yes, the straps feature a universal design that allows them to be adjusted to fit wrists of all sizes comfortably.

How do weight lifting straps improve grip and performance?

Weight lifting straps help distribute weight more evenly and reduce strain on your grip, allowing you to lift heavier and focus on proper form during exercises like deadlifts, rows, and pull-ups.

Are these straps suitable for beginners as well as advanced lifters?

Definitely! The straps are designed for all fitness levels, making them an excellent choice for both beginners looking to improve their grip and advanced lifters aiming to push their limits.

Magbottle

Is the magnetic cap safe and secure for use with MagSafe accessories?

Yes, the magnetic cap is designed with MagSafe compatibility, ensuring a strong, secure hold when attaching to MagSafe accessories or devices. It provides both convenience and stability during use.

How does the 7-layer temperature-locking system work to maintain drink temperatures?

The 7-layer system consists of advanced insulation materials and a stainless steel core that work together to minimize heat transfer. This keeps beverages cold for up to 24 hours and hot for 12 hours, ensuring your drink maintains its ideal temperature.

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